Patient Billing & Statements
Clear, timely patient statements and a responsive line for billing questions and payment plans.
Patient-Friendly Billing That Gets Results
After insurance pays, collecting patient balances can be challenging. Confusing statements, unclear charges, and difficult payment processes frustrate patients and reduce collections. Arrox Global's patient billing approach focuses on clarity, timeliness, and patient service—resulting in higher collection rates and better patient satisfaction.
Clear Statements
Easy-to-understand statements that explain charges, insurance payments, and patient responsibility in plain language.
Timely Delivery
Statements sent promptly after insurance processing ensures patients receive bills while services are still fresh in their minds.
Payment Options
Multiple payment methods including online payments, payment plans, and financing options for larger balances.
Patient Support
Responsive billing staff available to answer questions, resolve disputes, and set up payment arrangements.
Our Patient Billing Process
From insurance payment to patient collection.
Balance Determination
We calculate patient responsibility after insurance payments, co-pays, deductibles, and contractual adjustments.
Statement Generation
Clear, detailed statements are generated showing services, insurance payments, and patient responsibility.
Patient Communication
Statements are sent via mail and email with multiple payment options and contact information for questions.
Follow-Up & Support
We handle patient inquiries, set up payment plans for those who need them, and follow up on outstanding balances.
Frequently Asked Questions
How quickly do you send patient statements?
We typically send statements within 5-7 business days after insurance payment is posted, ensuring timely billing to patients.
What payment options do you offer patients?
We accept credit cards, debit cards, checks, and offer online payment portals. We also set up interest-free payment plans for qualifying balances.
How do you handle patient billing questions?
Our billing team is available during business hours to answer patient questions, provide charge explanations, and resolve billing disputes.
Do you handle collections for unpaid patient balances?
We follow a graduated collections approach from gentle reminders to professional collections, always maintaining professionalism and patient relationships.
Ready to Improve Patient Collections?
Contact us to discuss how we can improve your patient billing process and collection rates.
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